Manufacturing

A capable provider should understand plant uptime, ERP reliability, segmented networks, and aging equipment, maintain a documented technology roadmap, and align support with your operating hours. Expect a structured discovery period, an asset and access inventory, and regular service reviews—not just a help desk.

An MSP can translate security and business continuity into practical controls such as identity protection, device management, backups, logging, employee training, and evidence collection. It should define shared responsibilities clearly; compliance accountability remains with your organization.

For a mid-market manufacturing organization, recurring managed IT is often about $150–$300 per user per month before specialized software, major projects, or remediation work. Get an itemized quote that identifies security tooling, cloud licenses, on-site support, and after-hours coverage.

Be wary of providers that promise security and business continuity compliance without first assessing your environment or cannot explain how it segments operational technology and protects production uptime. Ask for relevant references, a sample security roadmap, and measurable incident-response and escalation commitments.