Raleigh-Durham, NC

In Raleigh Durham NC, fully managed IT commonly runs about $125–$250 per user per month, with projects, licensing, and after-hours work potentially separate. Compare proposals using the same employee count, device count, support hours, and security scope.

Look for an MSP with a local or clearly defined remote support model, documented onboarding, and experience with research, healthcare, professional services, and hybrid teams. Ask to see sample reporting, escalation targets, and the roles of the people assigned to your account.

Not always: most routine support can be handled remotely, but nearby field coverage matters for network outages, office moves, and hands-on equipment work. Confirm on-site response times, travel charges, and geographic coverage before signing.

A typical transition takes 30–90 days, depending on documentation quality, identity systems, security cleanup, and the number of locations. A credible MSP should present a phased transition plan that preserves access, backups, and business continuity.